Terms & Conditions

We know you’re looking forward to your getaway to Catalina Island and we can’t wait to welcome you to the Aurora Hotel.
During this time of uncertainty, we’ve adjusted our cancellation policies to be more flexible to your needs.

• You may cancel your reservation for any reason with no penalty up to 30 days before your arrival.
• 30 days before the start of your reservation, we will charge the credit card used to reserve your room a deposit of the charges, including tax, for your first night’s stay.
• If you have to cancel after we take that initial deposit, but more than 10 days before your stay, you will be assessed a $100 processing fee.
• If you must cancel your reservation within 10 days of your stay, the deposit will be forfeited.
• The balance of charges for your stay will be due upon arrival.

If you have any questions, or need any additional assistance with planning your getaway, please call our front desk staff at 310-510-0454.   

We respectfully ask that you observe the following guidelines:

• Check-in time is 3 p.m. and check-out is 11 a.m.
• If you are hoping to make same-day reservations, please call the hotel directly. 
• Aurora is a non-smoking Catalina Island hotel, including the roof deck and hotel balconies.
• Please don't burn candles.
• Aurora is not wheelchair accessible.
• Pets, including emotional support animals, are not allowed at Aurora. Service animals, as defined by the ADA, will be accommodated. 
• All of our rates are subject to government taxes.
• The rooftop deck is open from 8 a.m. to 10 p.m. Otherwise the neighbors get excited and then the party's over for everybody.
• Rates are subject to change without notice.
• Weekend reservations require a two-night stay and holiday weekend reservations require a minimum three-night stay.
• Except for our suites, our rooms have only one bed. We would be happy to make recommendations for family-friendly accommodations.
• Packages, including all taxes and transportation, will be charged in full when you make the reservation.
• We will not be able to refund payment for any early checkout.
• No-show reservations will be responsible for the entire booking amount. 
• Our deposit and cancellation policies may be adjusted during special events and holidays.
• An in-room safe is available in each room. Aurora is not responsible for valuables left unattended in your room.
• For more information about Catalina Island, please visit the Catalina Island Chamber of Commerce's website